CLEAR EXPECTATIONS

Privacy policy

Effective October 29, 2026. Applies to CreateDocuments.org.

What we collect

We store your name, email, password hash, authenticated sessions, workspace memberships, document conversations, uploaded reference files, generated versions, purchases and support requests. Stripe processes payment details; we do not store full card numbers.

How information is used

We use it to provide your workspace, generate and deliver documents, manage subscriptions and credits, prevent abuse and respond to support requests. Content needed for generation is sent to our AI provider. Hosting and email providers process data needed to deliver their services. We do not sell customer documents or use document content in website analytics.

Storage and security

Document content, reference files and generated artifacts are encrypted at rest by the application. Access requires an authenticated workspace membership. No system can guarantee absolute security. Avoid uploading passwords, classified material or information you lack permission to share.

Analytics and retention

First-party aggregate events measure creation starts, previews, checkouts, purchases, subscriptions, errors and credit use without document contents or ad tracking cookies. Event data is retained for up to 90 days by the cleanup process. Session and rate-limit records expire. Saved projects remain until account deletion or a deletion request.

Your choices

Update your account name in Settings. Download your uploaded originals and unlocked document versions from your projects. Request corrections, email changes or deletion through support. Account deletion removes application records after active subscriptions and team memberships are resolved. Payment processors may retain their own transaction records. Backups can retain deleted data for their configured retention period.

Questions

Use the support page for privacy questions and requests.